Terms & Conditions
OVERVIEW
Castlerock Fisheries Pvt. Ltd. holds the brand Marina and operates the website https://www.mymarina.in. The terms "we," "us," and "our" used throughout the site refer to Castlerock Fisheries Pvt. Ltd., the licensed owner of the Marina brand and operator of the website https://www.mymarina.in.
Castlerock Fisheries Pvt. Ltd. provides this website, https://www.mymarina.in, along with all the information, tools, and services available on this site, to you, the user. Your use of this site is conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here.
By visiting our website and/or making a purchase from us, you are participating in our "Service" and agree to abide by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please review these Terms of Service thoroughly before accessing or using our website. By accessing or using any part of the site, you acknowledge and agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions set forth in this agreement, you should not access the website or use any of its services. Your use of the website constitutes acceptance of these Terms of Service, and any acceptance is expressly contingent upon these terms.
Any additional features or tools that are incorporated into the current store will also be governed by these Terms of Service. You can always view the most recent version of the Terms of Service on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for updates. Your continued use of or access to the website after the posting of any changes signifies your acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you are of legal age to enter into such agreements in your state or province of residence. If you are not of legal age, you affirm that you have obtained parental or guardian consent for any minor dependents to use this site.
You are prohibited from using our products for unlawful or unauthorized purposes. In using the Service, you agree not to violate any laws applicable in your jurisdiction, including copyright laws.
Any breach or violation of these Terms will lead to the immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We retain the right to deny service to anyone at our discretion, without needing to provide a reason at any point.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks, (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You consent not to replicate, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, including any content on the website, through which the service is provided, without our explicit written permission.
The section titles in this agreement are included solely for convenience and do not restrict or otherwise alter these Terms in any way.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do not assume responsibility if the information presented on this site is inaccurate, incomplete, or not up-to-date. The content on this site is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more reliable, accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own discretion and risk.
This site may include certain historical information that is not necessarily current and is provided solely for your reference. We reserve the right to alter the contents of this site at any time, but we are not obligated to update any information on our site. You agree that it is your responsibility to monitor any changes made to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change without prior notice.
We maintain the right to modify or cease the Service, or any portion or content thereof, at any time and without prior notice.
We are not responsible to you or any third party for any changes to the Service, including modifications, price adjustments, suspensions, or terminations.
The prices quoted at the time of ordering will apply on the delivery date. While most product prices remain stable, certain items may experience daily price variations.
SECTION 5 – CANCELLATION BY SITE/ CUSTOMER
As a customer, you have the option to cancel your order within 6 hours of placing it. If you choose to cancel, we will refund any payments already made for the order. In cases where we suspect fraudulent activity or violations of our website's terms and conditions in any transaction, we reserve the right to cancel such orders at our discretion. We maintain a record of fraudulent transactions and customers in a negative list, and we may deny access or cancel orders placed by them.
SECTION 6 – DELIVERY, HANDLING CHARGES AND TAXES
Castlerock Fisheries Pvt. Ltd. reserves the right to apply delivery and handling charges, which may be determined by us periodically, in addition to applicable taxes.
While Castlerock Fisheries Pvt. Ltd. makes every effort to deliver orders promptly, the actual delivery time of a product may occasionally differ from the estimated delivery time provided during the order placement. We will inform you promptly of any delays in product delivery. If a non-delivery occurs due to an error on your part (such as incorrect name, address, or other inaccurate information), any additional costs incurred by Castlerock Fisheries Pvt. Ltd. for re-delivery will be your responsibility.
You acknowledge that the delivery address you provide for the product you ordered will be accurate and complete in every way.
SECTION 7 – PRODUCTS OR SERVICES (if applicable)
Some products or services offered exclusively through the website may have limited availability and are subject to return or exchange only as outlined in our Return Policy.
We have endeavoured to present the colours and images of our products at the store as accurately as possible. However, we cannot guarantee that the display of colours on your computer monitor will be precise.
We retain the right, though not the obligation, to restrict the sale of our products or services to any individual, geographic area, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Descriptions of products or pricing may be modified at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for products or services made on this site is void where prohibited by law.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be rectified.
SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We retain the right to reject any order placed with us. At our discretion, we may limit or cancel quantities purchased per person, per household, or per order. These limitations may apply to orders placed under the same customer account, using the same credit card, or with identical billing and/or shipping addresses. If we alter or cancel an order, we will make an effort to notify you via the email address, billing address, or phone number provided at the time of order placement. We also reserve the right to restrict or prohibit orders that, in our sole judgment, appear to be made by dealers, resellers, or distributors.
You consent to furnish up-to-date, accurate, and complete purchase and account details for all transactions conducted at our store. You also agree to promptly update your account and other information, such as email addresses, credit card numbers, and expiration dates, to facilitate transaction completion and ensure we can contact you as necessary.
For further information, please refer to our Returns Policy.
SECTION 9 – OPTIONAL TOOLS
We may offer you access to third-party tools that we do not monitor, control, or have any input over.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without endorsement. We bear no liability whatsoever arising from or related to your use of optional third-party tools.
Your use of optional tools provided through the site is entirely at your own discretion and risk. It is your responsibility to ensure that you understand and agree to the terms under which these tools are provided by the relevant third-party provider(s).
In the future, we may introduce new services and/or features through the website, including new tools and resources. These new features and/or services will also be governed by these Terms of Service.
SECTION 10 – THIRD-PARTY LINKS
Some content, products, and services available through our Service may contain materials from third parties.
Links to third-party websites on this site may redirect you to websites that are not affiliated with us. We do not review or assess the content or accuracy of these third-party materials, and we do not guarantee or assume any liability or responsibility for them, including any other materials, products, or services provided by third parties.
We do not accept responsibility for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions conducted through third-party websites. Prior to engaging in any transaction, we recommend carefully reviewing the policies and practices of the third party and ensuring you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be addressed directly to the third party.
SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit certain specific materials to us at our request (such as contest entries), or if you send creative ideas, suggestions, proposals, plans, or other materials to us without our request, whether through online submissions, email, postal mail, or otherwise (collectively, "comments"), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize such comments in any medium, at any time and without restriction. We are not obligated to (1) keep any comments confidential; (2) provide compensation for any comments; or (3) respond to any comments.
We reserve the right, though we are not obligated, to monitor, edit, or remove content that, in our sole discretion, we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your comments will not infringe upon any third-party rights, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. You also agree that your comments will not contain defamatory, unlawful, abusive, or obscene material, or any computer viruses or malware that could disrupt the operation of the Service or any related website. You agree not to use a false email address, impersonate another person, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of any comments you make. We do not accept responsibility and assume no liability for any comments posted by you or any third party.
SECTION 12 – COPYRIGHT & TRADEMARK
Castlerock Fisheries Pvt. Ltd., along with its suppliers and licensors, expressly reserves all intellectual property rights related to all text, programs, products, processes, technology, content, and other materials displayed on this site. Accessing this website does not grant and shall not be construed as granting any license under any Castlerock Fisheries Pvt. Ltd. or third party intellectual property rights to anyone. All rights, including copyright, in this website are owned by Castlerock Fisheries Pvt. Ltd. Any use of this website or its contents, including copying or storing it in whole or in part, other than for your personal, non-commercial use, is prohibited without the prior permission of Castlerock Fisheries Pvt. Ltd. You may not modify, distribute, or repost anything on this website for any purpose. The names, logos, and all related product and service names, design marks, and slogans are trademarks or service marks of Castlerock Fisheries Pvt. Ltd., its affiliates, partners, or suppliers. All other marks are the property of their respective companies. No license for use of any trademark or service mark is granted in connection with the materials on this site. Accessing this site does not authorize anyone to use any name, logo, or mark in any manner. References on this site to any names, marks, products, or services of third parties or hypertext links to third party sites or information are provided solely for your convenience and do not constitute or imply endorsement, sponsorship, or recommendation by Castlerock Fisheries Pvt. Ltd. Castlerock Fisheries Pvt. Ltd. assumes no responsibility for the content of any third party sites and makes no representations regarding the content or accuracy of material on such sites. If you choose to link to any third party websites, you do so at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips, and written and other materials (collectively, the "Contents") that are part of this Website are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software. All software used on this Website is the property of Castlerock Fisheries Pvt. Ltd. or its licensees and suppliers, and is protected by Indian and international copyright laws. The contents and software on this website may only be used as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the contents on this website is strictly prohibited. Unless otherwise noted, all contents are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by Castlerock Fisheries Pvt. Ltd., its affiliates, or third parties who have licensed their materials to Castlerock Fisheries Pvt. Ltd., and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all contents on this website is the exclusive property of Castlerock Fisheries Pvt. Ltd., and is also protected by Indian and international copyright laws.
SECTION 13 – PERSONAL INFORMATION
When you submit personal information through the store, it is regulated by our Privacy Policy.
SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
From time-to-time, there may be instances on our site or within the Service where information contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We maintain the right to rectify any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders as necessary, even after you have placed your order, without prior notice.
We are not obligated to update, revise, or clarify information in the Service or on any associated website, including pricing information, except as mandated by law. The absence of a specified update or refresh date in the Service or on any related website should not imply that all information therein has been revised or updated.
SECTION 15 – PROHIBITED USES
In addition to other prohibitions outlined in the Terms of Service, you are forbidden from using the site or its content: (a) for any unlawful purpose; (b) to encourage others to engage in unlawful acts; (c) to violate any local, state, federal, or international regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to engage in harassment, abuse, defamation, discrimination, or intimidation based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other harmful code that may affect the functionality or operation of the Service, related websites, or the Internet; (h) to collect or track the personal information of others; (i) to engage in spamming, phishing, crawling, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, related websites, or the Internet. We retain the right to terminate your access to the Service or any related website if you engage in any of these prohibited activities.
SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We cannot guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from the use of the service will be accurate or reliable.
You acknowledge and agree that we may, from time-to-time, remove the service for indefinite periods or cancel the service at any time without prior notice to you.
You explicitly agree that your use of, or inability to use, the service is solely at your own risk. The service, along with all products and services delivered to you through the service, are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, whether express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.
Under no circumstances shall Castlerock Fisheries Pvt. Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility of such damages. Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Castlerock Fisheries Pvt. Ltd. and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
The Platform Owner shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, revenues, business interruption, business opportunities, data, or other economic interests, whether in contract, negligence, tort, or any other legal theory, arising from the use of or inability to use the Services. In any case, the liability shall not exceed the amount paid by you for using the Services that gave rise to the claim, or Rs. 100, whichever is less.
Neither party shall be liable for any failure to perform its obligations under these Terms due to a force majeure event.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is found unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law. The unenforceable part shale considered severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 – TERMINATION
The responsibilities and liabilities of the parties that arose before the termination date will continue to apply after the termination of this agreement for all purposes.
These Terms of Service remain in effect until terminated by either you or us. You can terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or by ceasing to use our site.
If, in our sole discretion, you fail to comply with any term or provision of these Terms of Service, or if we suspect such failure, we reserve the right to terminate this agreement at any time without notice. You will be responsible for all amounts due up to and including the date of termination, and we may also deny you access to our Services (or any part thereof) accordingly.
SECTION 20 – ENTIRE AGREEMENT
The fact that we do not exercise or enforce any right or provision of these Terms of Service does not waive our right to do so in the future.
These Terms of Service, along with any policies or guidelines we post on this site or in relation to the Service, constitute the complete and exclusive agreement between you and us regarding your use of the Service. They replace any prior or simultaneous agreements, communications, or proposals, whether verbal or written, between you and us, including any previous versions of the Terms of Service.
Any uncertainties in how these Terms of Service are understood should not be interpreted to disadvantage the party who created them.
SECTION 21 – GOVERNING LAW
These Terms of Service and any additional agreements through which we provide you Services will be governed by and interpreted in accordance with the laws of India.
The Courts in Mumbai shall have exclusive jurisdiction over any disputes arising from this agreement. Any disagreement regarding the interpretation or other matters related to this User Agreement between the parties will be resolved through arbitration by an independent arbitrator appointed by Castlerock Fisheries Pvt. Ltd. The arbitrator's decision will be final and binding. Arbitration proceedings will take place in Mumbai, and the High Court of judicature in Mumbai will have sole jurisdiction, with Indian laws governing the arbitration.
SECTION 22 – CHANGES TO TERMS OF SERVICE
You can access the latest version of the Terms of Service anytime on this page.
We maintain the right, at our discretion, to update, modify, or substitute any portion of these Terms of Service by publishing revisions and updates on our website. It's your responsibility to periodically check our website for any changes. Your ongoing use or access to our website or the Service after we post any modifications to these Terms of Service signifies your acceptance of those changes.
SECTION 23- ELECTRONIC COMMUNICATIONS
When you visit the website/mobile site/chatbot or send us emails, you are engaging in electronic communication with us. By doing so, you agree to receive communications from us electronically. We will communicate with you via email or by posting notices on the website/mobile site/chatbot/SMS/Whatsapp. You consent that all agreements, notices, disclosures, and other communications that we send to you electronically fulfil any legal requirement that such communications must be in writing
SECTION 24 – CONTACT INFORMATION
If you have any inquiries regarding the Terms of Service, please direct them to us via email at info@mymarina.in.
Shipping, Returns, Cancellation, Refund & Replacement Policy
SHIPPING POLICY
Orders you make on our platform are generally handled within 2 (two) business days of the purchase date. The items you order will reach you within 2 (two) to 5 (five) business days. If we experience a high volume of orders, there may be slight delays in shipment, and we will inform you by email or phone, using the contact details you provided when you placed the order or registered on the platform.
After your order is dispatched, you will be notified via email or SMS with details about the delivery time and status. On the delivery date, the delivery person will contact you (using the phone number you provided when placing your order or registering on the platform) to confirm your availability to receive the order.
Please be available on the delivery date, as the products will either be handed directly to you or to someone you have authorized to collect the order on your behalf.
Deliveries to residential or commercial locations require a signature for verification. We are not responsible for shipments signed for by anyone other than the person who placed the order or their designated representative. A maximum of 2 (two) delivery attempts will be made on the specified delivery date. If the delivery fails, the order will be cancelled, and refunds will be processed according to our terms and conditions.
We are not responsible for any incorrect address provided when placing the order. If an incorrect address is given, the product will be returned by the delivery personnel, and refunds will be issued according to our terms and conditions.
A shipping fee will be charged for each order. The exact shipping cost will be displayed to the customer on the order checkout page. Upon receiving the product, the customer should store it according to the storage instructions provided on the back of the package. No replacements or refunds will be issued for any quality loss or damage if the product is not stored as specified on the packaging.
GENERAL RETURN POLICY
If the product(s) are found to be physically damaged, defective, or different from the description on the detail page, they are eligible for a refund. The customer can file a complaint and provide supporting images along with the receipt or invoice issued at the time of delivery to the customer care team to support their claim. This must be reported within 24 hours of order delivery.
For partial deliveries, the customer can also file a complaint and share the receipt or invoice issued at the time of delivery with the customer care team to support their claim. This must also be reported within 24 hours of order delivery.
CANCELLATION & REFUND POLICY
Orders can be modified until 2 PM on the day before the delivery date. Once an order is placed and confirmed by the user, it cannot be cancelled.
Refunds can be requested if any of the following conditions are met:
Note: a) Refunds will be initiated after verification by the seller’s personnel; b) If the product is found to be physically damaged, defective, or different from its description, the refund will be processed to the original payment method within 10-12 business days. c) If any shipping costs are charged by either the seller or the Platform Owner, they are non-refundable.
REPLACEMENT POLICY
Due to the nature of the products sold, replacement is not allowed.